FAQs
What sizes do you offer?
You can find full size charts here. The best way to get the perfect fit is to measure an existing item of clothing and compare it to our size charts.
How long will delivery take?
At the moment orders with standard or free shipping will take 5 - 7 working days (excluding bank holidays) to be dispatched after the order is placed.
Betty Bramble is a small family business, who embroider, print and hand finish everything from our studio in Surrey. We aim to deliver much quicker than this but we want to be transparent about realistic delivery timescales.
How much is delivery?
Delivery is free for orders £75 and over. Orders less than £75 have a flat shipping fee of £3.99 per order.
Do you have express delivery?
Unfortunately we do not currently have express shipping.
Do you deliver internationally?
Unfortunately we are currently not offering international shipping.
Can I return my order?
We offer a 14 day 'no quibble' guarantee. If you are not totally happy with your order you can return it to us within 14 days for a full refund.
Unfortunately personalised items cannot be returned for a refund unless there is a fault or an error has been made by Betty Bramble.
Please note the order must still be in its original packaging and condition.
We unfortunately do not pay for the cost for you to return your parcel, this will be at your expense. You should obtain proof of postage as we cannot be liable for goods lost in transit.
For full details on our returns policy please click here.
What if my order doesn't arrive?
Please do get in touch at CustomerService@BettyBramble.co.uk and we will investigate the whereabouts of your order.
Which company will delivery my parcel?
We typically use a fully tracked 48 hour Royal Mail service.
Where can I see your full range of Liberty Art Prints?
We stock a large range of iconic Liberty Prints, you can see them here.
How can I contact you?
You can always contact us at CustomerService@BettyBramble.co.uk
How can I receive your emails?
We send regular emails to our customers to tell them about new products, special offers and sample sales. You can sign up to them here.
You will also receive a special 10% discount as a new customer!
Do you have a Refer-a-Friend scheme?
Our customers are our biggest influencers and we are pleased to reward them! You can offer your friends a 15% discount and when they order you get 15% off too! Sign up for your own referral link here.
Do you sell Gift Cards?
Yes we do! They are sent via email after you have checked out and can be ordered here > Betty Bramble Gift Cards
Do you still make Footmuffs or Cosy Toes?
Unfortunately due to rising costs in terms of materials and labour to make our footmuffs we no longer make them. This was a very difficult and sad decision but they were no longer a viable product for our business. Unfortunately we cannot take any custom orders for footmuffs either.
What are your delivery, returns and cancellation policies?
Please click the following links to see our policies.
Are you offering extended returns over Christmas?
Yes, we are offering an extended returns period from 1 November 2024. Any orders made 01/11/2024 can be returned for a refund or exchange until 10 January 2025.